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Commonly Asked Questions
Start typing in the search bar or select a topic to browse through our commonly asked questions. If you have a question that is not listed below please call us on 877-335-0500 or send us a message here for further assistance.
Why is Allied International Credit contacting me?
You should have received a letter by mail explaining the reason for our contact. Rest assured that we’re not attempting to sell you anything.
Where did you get my contact details from?
The Creditor authorized us to contact you on their behalf and has provided your contact details to us. Part of this client authorization may include skip tracing exercises.
I think you are contacting me in error. What should I do?
If you think we are contacting you in error, please let us know by calling us on 877-335-0500 or by sending us a message here and we will gladly look into the matter for you.
My circumstances have changed, how do I update you?
We understand that your personal circumstances may change from time to time. Our agents are trained to work with, and to assist you to find the best possible solution based on your current circumstances. You can let us know by calling us on 877-335-0500 or by using our self-service facility here.
I received letters at my address but they are for someone else, what should I do now?
Please call us on 877-335-0500 or send us a message here to let us know. That way, we can relay the information to the Creditor and update the contact record.
The person you are looking for is deceased, what do you require?
Please call us on 877-335-0500 or send us a message here to let us know, so that we can assist with updating the account. Please be advised that we may require supporting documentation.
I have a Power of Attorney or an authorized third party that I wish to manage my affairs. What information do you need to contact them directly?
Please call us on 877-335-0500 or send us a message here and we will advise you of any additional information we may require. At minimum, we will need your authorization in writing to include the following:
- Today’s date
- The Power of Attorney’s or third party’s name
- The 10 digit telephone number of the Power of Attorney or third party
- Your reference and/or account number
- Your name
- Your signature
I am in financial difficulty. What should I do?
We would like to work with you to achieve the best solution in line with your current financial circumstances. Please call us on 877-335-0500 or send us a message here to let us know and a member of our experienced team will help set up the best plan for you.
What happens if I am unable to continue with a repayment plan agreed-upon with Allied International Credit?
Please call us on 877-335-0500 or send us a message here so that we can work together to find the best possible solution in line with your current circumstances.
I think the account information you hold may be a fraudulent account. What should I do now?
Allied International Credit takes identity theft very seriously. Please call us on 877-335-0500 or send us a message here so that we can immediately escalate the account to the Creditor for investigation.